Terms & Conditions

Our quotes are valid for 30 days, unless otherwise stated. An order is only firm after written confirmation by O3 and, where applicable, receipt of the requested deposit. Any change to the brief after confirmation may trigger a price and schedule adjustment.

Prices are exclusive of VAT, transport, on-site set-up/tear-down, unless explicitly stated. They are expressed in euros. O3 reserves the right to pass on significant variations in raw materials, transport or labour costs between quote and production.

Indicated lead times are given for information only. O3 does its best to meet them, but a reasonable delay cannot give rise to cancellation or damages, except in case of gross fault. Risk transfers to the Client upon making the goods available or shipment.

Any complaint regarding conformity or visible quality of a delivery must be notified in writing within 8 calendar days of receipt, failing which the delivery is deemed accepted. Hidden defects must be reported within 8 days of discovery.

Unless otherwise agreed, our invoices are payable within 30 days from invoice date. In case of late payment, late-payment interest of 10 % per year and a flat-rate compensation of 10 % (minimum EUR 40) are due by operation of law and without prior notice, in accordance with the Belgian Act of 2 August 2002.

Delivered goods remain the property of O3 until full payment of principal and ancillaries. The Client undertakes not to resell, pledge or transfer them before full payment.

All concepts, mock-ups, visuals, plans and source files created by O3 remain its intellectual property until full payment and, thereafter, within the agreed limits. The Client obtains a usage right for the purpose of the project; any reuse requires written agreement.

O3's liability is limited to the amount excluding VAT of the relevant order. O3 cannot in any case be held liable for indirect damages (loss of revenue, loss of image, loss of data, etc.). No obligation of result is undertaken as to the commercial success of an action.

O3 is not liable for non-performance due to force majeure (pandemic, strike, breakdown, stock-out at a subcontractor, weather event, etc.). The contract may be suspended or terminated without compensation.

Any cancellation by the Client after order confirmation gives rise to invoicing of costs incurred (materials, design time, booked subcontractors) and, where appropriate, a flat-rate compensation of up to 30 % of the order amount.

O3 processes the Client's personal data in accordance with its privacy policy.

These terms are governed by Belgian law. Any dispute falls under the exclusive jurisdiction of the courts of the judicial district of Flemish Brabant, Leuven division.